Imagine, you are negotiating a hostage situation. The terrorists demand a bag of cash and a plane to escape. What will you do? What will you say?
Ok, I must admit, this situation is most likely not going to happen any time soon. But still: negotiation skills are useful at any time, be it if you negotiate with your client about a price reduction or with your friend about where to go for dinner. It can never hurt to be good at it!
"Never split the difference"is full of tricks and secrets to negotiate. Its author, Chris Voss, is a former international hostage negotiator for the FBI. Voss supervised hostage negotiations in Gaza Strip, Colombia and many other hot spots. For him, negotiations is not just about problem solving skills, but also about tactical empathy - or “
emotional intelligence on steroids", as he describes it. He uses cases of real successes and failures to explain each strategy he introduces. As a reader, it is exciting to learn about Voss's experience and at the same time easily improve your negotiation skills.